A: We ship from Hong Kong.
A: We accept purchases from most countries or regions. However, due to logistical restrictions or local policies, the following countries or regions are unable to make purchases: Mainland China, Afghanistan, Burundi, Iraq, Libya, Mali, Niger, Somalia, Syria, South Sudan, Yemen, Sudan, Central African Republic, Eritrea, Iran, Myanmar, Egypt, Russia, and North Korea.
A: We do not support offline pickups.
A: We currently do not have any communities or discussion groups on any such platforms. Please exercise caution and verify the authenticity of any related communities.
A: To expedite the resolution of your inquiries, please send us an email at [email protected] where you can conveniently submit your questions and requests.
A: We support cryptocurrency payments only. We accept only cryptocurrency payments because bank transfer confirmation times can be longer, potentially affecting order delivery times. Full payment is required, and cash-on-delivery is not supported.
A: The KS0’s price does not include a power supply. You can add a power supply when purchasing the KS0. Regarding the power plug standard, we will provide a local plug compatible with the shipping address.
A: KS1, KS2, KS3, KS3L, and KS3M do not come with a power cord. Customers need to purchase one separately. KS1 and KS2 use a C14 specification power cord, while KS3, KS3L, and KS3M use a C19 specification power cord.
A: You can download product user manuals from our official website. The download link is https://iceriver.qa/product-manuals-tools/
A: The prices displayed on our official website do not include taxes. Depending on your local customs policies, you are responsible for paying any unpaid taxes and customs duties. These fees are determined by your local customs agency based on the declared value and tax rates of the purchased items. To ensure compliance and integrity, we do not assist customers in reducing the declared value of their products to minimize taxes and fees. We always adhere to local and international tax regulations and insist on truthful declaration of value.
A: When placing your order, please ensure that all shipping information provided in the form is in the correct English format, including recipient information, detailed address, phone number, postal code, email address, and more. We will forward the information you provide directly to the shipping company.
A: The delivery time can be referred to on the order confirmation page or in the product details, where the estimated delivery time is displayed.
A: We partner with logistics companies such as UPS, DHL, FedEx, EMS, and others, depending on the destination, to provide air freight shipping from Hong Kong. For special countries/regions, we arrange alternative logistics providers as needed.
A: Customers can download invoices from the order page after completing the paymen
A: After shipment, you will receive an email notification containing the package tracking number
A: We arrange shipments based on the order of payment confirmation.
A: After submitting an order, ICERIVER does not accept requests for order cancellation, partial or full refunds, changing the ordered products to different ones or different batches, or any other modifications.
A: ICERIVER does not provide any firmware to upgrade KS3L to KS3M. Furthermore, we strongly advise against using third-party firmware or control boards that promise to increase the hash rate. Any damage caused by upgrading to third-party firmware or using third-party control boards will be the responsibility of the customer, and this action will affect the machine’s warranty.
A: After the package arrives at the local customs, the courier company will send you an email notification and guide you through the customs clearance process. Any customs delays or returns due to lack of proper documentation are the customer’s responsibility. We strongly recommend that you familiarize yourself with local customs policies and prepare all necessary customs clearance documents in advance to avoid any clearance delays or unexpected expenses.
A: 1. A warranty of 180 days is provided from the date of shipment. Within the warranty period, if you need to repair the machine, we will provide you with the address for sending it in. The shipping cost to send the machine for repairs will be borne by you, but we will cover the return shipping cost. If the warranty period has expired, we will provide paid repair services, and you will be responsible for the repair and shipping costs.
2.The warranty only applies to the original purchaser who bought the machine directly from ICERIVER. Once the machine is resold, warranty responsibility shifts to the reseller.
3.ICERIVER is not responsible for any damage caused by the user’s improper use of the product, including not following ICERIVER’s instructions, specifications, and conditions, or dismantling or modifying the system without prior consent from ICERIVER.
4.If the device needs to be sent in for repair, please submit a Support Ticket on our official website.
A: Once we receive the machine you send back, our repair period is one week. We will complete the repair work and send the machine back to you within a week.
A: All control boards sold on the ICERIVER official website are only suitable for the corresponding model of the machine. Any damage caused by customers mixing control boards will be the customer’s responsibility, and this action will affect the machine’s warranty.
A: Updating the firmware does not increase the hash rate. If the machine is functioning correctly, we do not recommend updating the firmware.